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Institutional contradiction and management control innovation: A field study of total quality management practices in a privatized telecommunication company

Description:
The purpose of this paper is to theorise the changes surrounding the introduction of a management control innovation, total quality management (TQM) techniques, within Telecom Fiji Limited. Using institutional theory and drawing on empirical evidence from multiple sources including interviews, discussions and documents, the paper explicates the institutionalization of these TQM practices. The f...
Display date:
2010
Location:
Fiji
Format:
Journal article
Collections:
ResearchCommons@Waikato
Publisher:
Elsevier
Content partner:
University of Waikato
Availability:
Not specified
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